3 Effective Solutions For Urgent Care Centers During Covid-19

By: exdionrcm


3 Effective Solutions For Urgent Care Centers During Covid-19

Amidst the Covid-19 pandemic, the Healthcare Industry is seeing an explosion of treatment options and delivery methods, as consumers are drifting towards convenience and accessibility. One reason is the crisis, of course, and the other is cost. 

Accessing care in an Urgent Care Center is far less expensive than an emergency room in a traditional hospital. With more and more consumers opting for High Deductible Health Plans (HDHPs) to cope with rising premiums, Urgent Care Centers are increasing in popularity. In addition to this, many healthy people see establishing an ongoing relationship with a primary care provider, unnecessary. For such people, Urgent Care Centers are used in place of an established provider for an occasional illness or injury.

Impact of COVID-19 on Urgent Care Centers and Their Business Operations

While the whole country along with the healthcare system began navigating the ongoing COVID-19 pandemic, Urgent Care Centers were impacted early, as they were flooded with patients seeking testing and care from suspected coronavirus symptoms. Also, the patients who could not access their regular providers that had closed their clinics, were also visiting the Urgent Care Centers.

Taking guidance from the Centers for Disease Control and Prevention (CDC) and the Centers for Medicare and Medicaid (CMS), many ambulatory centers were able to absorb the influx of patients during the crisis. However, they faced overwhelming operational issues so as to ensure reimbursement from insurance payers.

3 Effective Solutions For Urgent Care Centers

  • Real-Time Insurance Verification : Whether physically seeing patients at the center or providing them telehealth services, patient demographic information and insurance verification along with benefits eligibility, needs to be collected and processed. In an ambulatory setting, where there is no long-term relationship or history, it is crucial that insurance verification is expedited electronically through an automated solution. This would assist in reimbursement that can be obtained in real-time and in proper patient portion collections. ExdionRCM provides AI powered, optimized solutions that help automate Revenue Cycle Management (RCM) and Healthcare Management System (HMS) processes.
  • Coding and Billing: Quickly scaling up to absorb the growing claims that need to be processed may sound challenging. But this, coupled with staying updated on ICD-10-CM and CPT coding requirements for COVID-19 can seem impossible. Partnering with coding and billing experts, like ExdionRCM can help healthcare systems in fast processing and clearing any log jams that have been overwhelming for the staff. ExdionCA is an Artificial Intelligence, deep learning, and data science powered Revenue Cycle Integrity Solution by ExdionRCM that seamlessly integrates with the existing healthcare systems to make billing and coding processes error-free and effective.
  • Aging AR Optimization: One thing that is usually neglected during a large influx of business is the aging ARs. It may seem easy to ignore troublesome claim denials, collections follow-up and outlying amounts that need to be collected, but this is uncaptured revenue. By engaging a service partner, like ExdionRCM, there is an opportunity to leverage artificial intelligence (AI) and automation to predict, prioritize, and recover outstanding aging AR revenue, while increasing the bottom line and eliminating write-offs. With Exdion, you can scale without the need for additional staff, without impacting your business cycle or bottom line.


Urgent Care Centers have been uniquely positioned to fill the growing demand for easy healthcare access and affordability. With streamlined business solutions available today, during these uncertain times, Urgent Care Centers can be positively poised for months to come.

Learn more about the revolutionary features of ExdionCA and how it can boost your business growth.

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